Omnipresence enables use cases that have traditionally been siloed between such systems as sales or sales force automation, marketing or marketing automation, services, trade medical affairs and other functional areas as well as newer ones like customer bots on a single unified platform while also providing traditional CRM functions. Traditional CRMs are simply not designed for this world, a customer profile and recording or planning a few interactions is not CX.” Whether it be an ice cream, a taxi, banking or healthcare information, it has to come with a powerful CX or you will fall behind. The technologies chosen should only be ones that meet this experience-first strategy. Sanjay Virmani, EVP of Indegene, commented, “We are at a point in the life sciences industry where it is important to quickly pivot from the operational to the experiential. Marketing Technology News: The Cyberthreat Handbook: Thales and Verint Release Their “Who’s Who” of Cyberattackers The class-leading technologies enable richer omnichannel experiences for customers, embedded intelligence to make the experiences more meaningful, and a simplified system footprint which easily fits in existing enterprise stacks, while modernizing disparate systems into a unified digital ecosystem. Aiming to provide more value to both end-users and customers than traditional CRMs, Omnipresence combines the power of Microsoft Dynamics 365, Azure, Office, Teams and LinkedIn suites and fully verticalizes these business applications for the life sciences industry in order to create the CX healthcare providers, healthcare institutions, trade customers, and other customer groups have come to expect. Since then, Indegene has launched their next-generation CXM platform, Omnipresence, globally in the biopharmaceutical sector and are now verticalizing it further for med-devices and other sectors such as consumer health and nutrition. So we're very excited about this launch.Indegene entered into a strategic alliance with Microsoft in 2017. Bringing Indegene and Microsoft together provides a new alternative in the CRM/SFA space for life sciences, which hasn't been around in quite some time and alternatives are essential for innovation, I think.
“We're launching this in North America today and in China in about exactly a month, and then everywhere else by the end of this year. “In Omnipresence we've put together our 20 years of experience in life sciences sales and marketing and the various digital solutions we have developed over this period, together with the powerful technologies from Microsoft like the Dynamics 365 CRM, LinkedIn, and Office tools,” said Sanjay Virmani, EVP Indegene.
Indegene omnipresence full#
The Indegene Omnipresence full stack solution leverages the capabilities and assets of the Microsoft Cloud including the business process suite of Dynamics 365, the Office productivity suite and cloud services, and all of the power of Cortana Analytics, Azure Machine Learning, and the Azure planet-scale compute and security. Until now CRM/SFA choices for life sciences manufacturers have been limited to just one or two global providers especially when looking at full stack solutions, which package together the CRM backbone with the multichannel customer engagement tools as well as some of the supporting content management and analytics capabilities.
Indegene omnipresence software#
Indegene Omnipresence brings a new alternative to the life sciences commercial execution software space.
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